Zendesk Integration

Easy Zendesk Integration with Adobe BC CRM data

Login to get app

$9.99 USD one-time per site

Buy this app and receive $9.99 off a new Business Catalyst Hosting Plan!

The7bits

The7bits is a digital agency providing app development, trird party services integration, custom solutions, developers support. Do all the best to improve the BC platform, add more flexible functionality. It saves customer's time and gives benefits.

View profile

App Type: Admin

App Features
Comments
Changelog
License
BC Hosting Plans

Zendesk Integration for Adobe Business Catalyst

Zendesk is one of the best services for helpdesk in the world. And with extra data from Adobe BC CRM it becomes just irresistible for your site. You will see not only visitor’s name and email in Zendesk dashboard, but also his phone, device class, company, website, birthdate, rating, industry. And you can see even full CRM information just by direct link to this customer for Adobe BC CRM. All this can be done using Zendesk Integration app for Adobe Business Catalyst. You can choose yourself which information will be passed from site to Zendesk ticket via widget.

How can it be useful?

It opens boundless horisons for your fantazy, how to use it better. Especcually tickets automatization with Zendesk triggers. So we can use these extra fields by scheme “if - then”. Let us try to come with few ideas. You can: Perform assign action if visitor has rating “warm” or “hot” Set priority if visitor is wholesaler Assign the same group as visitor’s industry Can you generate new ideas? Yes, and a lot of.

Only one limitation exists. Zendesk provide only two extra-fields for widget unfortunately. But good new also exists. We can combine few different values into one field.

Installation and settings

The application is very easy to use and install. Just place one line of code to your pages or templates. You can pass the next data from BC to Zendesk: * Name * Email * Device class * Is logged in? * CRM ID * Link to CRM record * Company * Website * Cellphone * Date of birth * Customer type * Industry * Rating * Is wholesaler? Any of these values can be passed through the hidden fields aswell. We will improve this app with some more CRM data a bit later. Interesting to listen your offers.

Try Zendesk easily and free for trial period.

Just make your customer service and comunication better and faster. Especcually with personalization and proactive functionality. Build your self-service comunity with Zendesk. Customize Zendesk with your brand. Use your other loving services, which are integrated with Zendesk already. Zendesk can be integrated with Zopim chat also. And all extra data also can be passed into Zopim dashboard, using Zopim Integration app.

Requirements:

  • Active Zendesk account
  • Liquid markup enabled on website
  • jQuery installed on website

3rd Party Notice

This app connects Business Catalyst to a 3rd Party software. The7bits is not affiliated with Zendesk. All questions or concerns regarding Zendesk's offering or service should be directed to Zendesk. For assistance, please visit their Help and Support section.

We are working on an issue with comments. Comments will be back soon.

11 Aug 2015 - Version 1.1
  • move icon.png to public folder
  • fix some mistakes in the text labels
  • made subdomain input more informative
  • fix hidden fields implementation because Zendesk changed the widget markup a little
  • fix few incorrect tags in widget template
08 Jul 2015 - Version 1.0

First version

License (Admin App)
By purchasing resource (“app,” “plugin,” “service,” “download,” “item,” or “file”) you are being granted a license to use these files for specific uses under certain conditions. Ownership remains with BC App Store (Solid Sky LLC) and the respective copyright holders, and you are required to abide by the following licensing terms.

Rights
You have rights for royalty free use of our resources for a single Business Catalyst website project. You may modify the resources according to your requirements and use them royalty free in a single personal or commercial Business Catalyst project. For example, you may include this resource in a website build for a client as long as you purchased and installed the app on that client’s Business Catalyst site. You are not required to attribute or link to BC App Store in this project.

We reserve the rights to change prices and revise the resources usage policy at anytime.

Prohibitions
You do not have the rights to redistribute, resell, lease, sub-license or offer the resources to any third party. You also may not transfer the resources from one Business Catalyst site to another without obtaining a new and separate license for that site.

UNDER NO CIRCUMSTANCES SHALL BC App Store (Solid Sky LLC) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THE SITE, EVEN IF BC App Store (Solid Sky LLC) Team OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICES, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.

Privacy Policy
BC App Store respects each individual’s right to personal privacy. We collect and use your personal information (name, e-mail) only to track sales, resource licenses, visits to our website, and to send periodic e-mails with important updates. We will absolutely not transfer users’ information to another company.

The app is compatible with the following Business Catalyst Hosting Plans:

  • Bronze
  • Gold
  • Platinum
  • Silver

DISCLAIMER: If an app is installed on an incompatible plan, the app will not be supported and is not guaranteed to work as advertised. Furthermore, Adobe Business Catalyst reserves the right to disable the app without notification.

comments powered by Disqus